These Terms & Conditions ("Terms") are an agreement between you and Integrity Screenings, a sole proprietorship owned by Marcellus Whirl and based in Chattanooga, Tennessee ("Integrity Screenings", "we", "us"). They apply to our website at integrityscreenings.com, our Integrity Screenings mobile apps for iOS and Android (the "App"), and all related services (together, the "Services"). By creating an account, placing an order or otherwise using the Services, you agree to these Terms and to our Privacy Policy. If you use the Services for a company, you confirm you are authorized to accept these Terms for that company.

Integrity Screenings provides background screening, due diligence, drug and alcohol testing, monitoring and risk intelligence reports for businesses ("Business Services") and a Personal Check service for individuals ("Personal Check"). Reports are based on information from courts, government agencies, data providers, laboratories and other sources. We do not provide legal advice; you should consult your own legal counsel about decisions you make based on a report.

• You must be at least 18 years old to use the Services.
• Business accounts are for businesses and organizations. You must give accurate, complete information and keep it up to date.
• You are responsible for keeping your password and any multi-factor authentication codes confidential, and for all activity under your account, including by team members you invite.
• Tell us right away at the email below if you believe your account has been used without permission.
• A Personal Check can be ordered without an account. You must give accurate contact details so we can deliver your report.

Business customers that use reports for employment or other purposes covered by the Fair Credit Reporting Act (FCRA) and similar state laws agree to: have a permissible purpose for each report; give each candidate a clear written disclosure and obtain their written authorization before ordering; follow pre-adverse and adverse action requirements before taking any adverse action based on a report; comply with all applicable federal, state and local laws, including fair-chance and anti-discrimination laws; and use reports only for the purpose for which they were ordered.

Personal Check reports are for personal safety and general information only. They may not be used, in whole or in part, to decide anyone's eligibility for employment, housing, credit, insurance or any other purpose covered by the FCRA. You may not use a Personal Check to stalk, harass, threaten or discriminate against anyone.

Candidates have the right to obtain a copy of their report and to dispute inaccurate or incomplete information by contacting us.

Prices are shown before you place an order, or are set by your company's agreed pricing. Some packages and add-ons require a quote before they can be ordered. Business customers can choose one of these billing methods:

• Pay per order: pay for each order by PayPal or debit/credit card (processed by PayPal) when you place it.
• PayPal Auto-Pay: link a PayPal account so each order is charged to it automatically when you place it. You can remove the linked account at any time.
• Prepaid wallet: add funds in U.S. dollars in advance. Each order is deducted from the wallet at your company's package prices. Funds do not expire and are non-refundable; they can only be used for orders.
• Corporate invoice: orders are added to a monthly invoice sent to your accounts-payable contact and are due by the stated payment terms, within your credit limit. New orders may be paused while an invoice is overdue.

Personal Check orders are paid by PayPal or card before the search begins. Promo codes are subject to their own conditions (such as expiry, usage limits and first-order-only rules) and have no cash value. Subscription plans are billed monthly and can be cancelled at any time; cancellation takes effect at the end of the current billing period. All prices are in U.S. dollars, and you are responsible for any applicable taxes. Payments are handled by PayPal under PayPal's own terms; we do not store your full card or bank details.

All payments are final and non-refundable. Because work begins as soon as an order is placed and paid, orders and reports cannot be refunded once placed. Prepaid wallet funds are non-refundable and can only be used for orders; any balance remaining when an account is deleted or closed is forfeited. If an order cannot be completed because of an error on our side, or you were charged in error, contact us and we will correct it. This does not limit any rights you have under applicable law that cannot be waived.

You agree not to:

• Order a report without a lawful purpose or, where required, without the subject's authorization.
• Provide false or misleading information about yourself or the person being screened.
• Resell, publish or share reports except as permitted by law and these Terms.
• Access or attempt to access accounts or data that are not yours, interfere with the Services, or scrape, reverse engineer or copy them except as allowed by law.
• Use the Services to violate any law or anyone's rights.

We use reasonable procedures to ensure maximum possible accuracy, but reports depend on third-party sources that may contain errors or be incomplete or out of date. If you believe a report contains an error, contact us and we will investigate as required by law. Report scores and summaries are tools to help you review information; they are not a recommendation to take any action.

Candidate records, including SSN, date of birth and criminal history, are retained for 7 years in compliance with FCRA requirements and then securely deleted. Sensitive information is encrypted at rest using AES-256 and in transit using TLS 1.2 or higher. Our Privacy Policy explains how we collect, use, share and protect personal information and how you can request access or deletion.

You can delete your account at any time in the App (Profile → Delete account) or by emailing info@integrityscreenings.com from the email address on your account. Orders in progress, unpaid invoices and active subscriptions must be completed or cancelled first. Any remaining prepaid wallet balance is forfeited and is not refunded. After deletion, records we must keep by law are retained as described in our Privacy Policy.

We may suspend or close an account, or refuse an order, if these Terms or the law are violated, if payments are overdue, or to protect our users, candidates or the Services. Sections that by their nature should continue (such as payment obligations, FCRA obligations, disclaimers and limitation of liability) survive termination.

The Services, including the website, the App, our software, designs, text and logos, belong to Integrity Screenings or its licensors and are protected by law. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services, and to install and use the App on devices you own or control, only as permitted by these Terms.

The Services work with third-party services such as PayPal for payments. Your use of those services is governed by their own terms and privacy policies, and we are not responsible for them.

To the maximum extent permitted by law, the Services are provided "as is" and "as available", without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. To the maximum extent permitted by law, Integrity Screenings will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, data or goodwill, arising from your use of the Services, and our total liability for any claim relating to the Services will not exceed the amount you paid us for the specific order or Services that gave rise to the claim in the 12 months before the claim. Some jurisdictions do not allow certain limitations, so some of these limits may not apply to you.

You agree to defend and indemnify Integrity Screenings against claims, losses and expenses (including reasonable legal fees) arising from your misuse of the Services, your use of reports in violation of the law, or your breach of these Terms.

If you download the App from the Apple App Store or Google Play, these additional terms apply:

• These Terms are between you and Integrity Screenings only, not Apple Inc. or Google LLC. Integrity Screenings, not Apple or Google, is solely responsible for the App and its content.
• Your license to use the App is limited to using it on Apple-branded products (for the iOS App) or Android devices (for the Android App) that you own or control, as permitted by the App Store or Google Play usage rules.
• Apple and Google have no obligation to provide any maintenance or support for the App. For support, contact us at the email below.
• If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the App (if any) to you. To the maximum extent permitted by law, Apple has no other warranty obligation for the App, and any other claims, losses or costs attributable to a failure to conform to a warranty are our responsibility, to the extent not disclaimed in these Terms.
• Integrity Screenings, not Apple, is responsible for addressing any claims by you or a third party relating to the App or your possession and use of it, including product liability claims, claims that the App fails to meet any legal or regulatory requirement, and claims under consumer protection, privacy or similar laws.
• If a third party claims that the App or your possession and use of it infringes their intellectual property rights, Integrity Screenings, not Apple, is responsible for the investigation, defense, settlement and discharge of that claim.
• You confirm that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.
• You must comply with any applicable third-party terms (such as your wireless data service agreement) when using the App.
• Apple and its subsidiaries are third-party beneficiaries of these Terms. Once you accept these Terms, Apple has the right (and is deemed to have accepted the right) to enforce them against you as a third-party beneficiary.

These Terms are governed by the laws of the State of Tennessee and applicable U.S. federal law, without regard to conflict-of-law rules. Any dispute that is not resolved informally will be heard in the state or federal courts located in Hamilton County, Tennessee, unless the law of your place of residence gives you the right to bring it elsewhere. Before filing any claim, you agree to contact us first so we can try to resolve the issue informally. Nothing in these Terms limits rights you have under consumer protection or other laws that cannot be waived.

We may update these Terms from time to time. We will change the "Last updated" date above and, for significant changes, notify account holders by email or in the App before they take effect. Continuing to use the Services after changes take effect means you accept the updated Terms.

Questions about these Terms, FCRA compliance or your account? Email info@integrityscreenings.com, use the contact form on our website, or write to us at Integrity Screenings, 6407 Laramie Circle, Chattanooga, TN 37421, USA.